Place them in your assessment by day, time, channel and urgency next to their equivalent SLA element (in parentheses): IT outsourcing agreements, in which the remuneration of service providers are linked to the business results achieved, have gained popularity, as companies grow from time and material or pricing models based on full-time staff. IT organizations that manage multiple service providers may want to enter into operational level agreements (OLAs) that specify how certain parties involved in the IT service delivery process interact with each other in order to maintain performance. . . .